Lifetime Warranty Terms

1.Who Is Covered

This warranty applies to the original purchaser named on the VizaBath project agreement and to the original residential installation address.

Coverage continues for as long as the original purchaser owns and continuously occupies the residence, unless otherwise required by applicable law.

This warranty is not transferable unless expressly stated in the customer's project documents or required by applicable law.

2.What's Covered

Installation Workmanship

VizaBath warrants covered installation workmanship performed as part of the original VizaBath project against defects resulting directly from improper installation.

VizaBath Materials

Covered VizaBath wall systems, shower bases, bathtub components, and other specifically designated VizaBath materials are warranted against qualifying manufacturing defects under normal residential use.

Covered defects may include cracking, delamination, separation, or other defects that materially affect the intended performance of a covered product.

Installation-Related Waterproofing

Covered installation-related sealing and waterproofing are included when the failure is determined to have resulted from the original VizaBath installation.

3.Third-Party Products

Certain components included in a VizaBath project may be manufactured by third parties. These may include:

• Plumbing fixtures
• Shower wands
• Valves
• Drains
• Glass doors
• Grab bars
• Flip-up seats
• Other accessories

Third-party products are subject to the applicable manufacturer's warranty, if any.

VizaBath may assist customers in identifying the applicable manufacturer and warranty process, but VizaBath does not extend a manufacturer's warranty beyond its stated terms.

4.What's Not Covered

This warranty does not cover damage or failure resulting from:

• Normal wear and tear
• Misuse, abuse, negligence, or accidental damage
• Improper cleaning or maintenance
• Abrasive, corrosive, or otherwise inappropriate cleaning products
• Alterations or repairs performed by unauthorized third parties
• Damage caused by other contractors or trades
• Movement, settling, shifting, or structural conditions of the home
• Pre-existing conditions
• Plumbing, electrical, framing, substrate, subfloor, or structural components outside the covered VizaBath scope
• Water intrusion originating outside the covered VizaBath installation
• Mold or mildew resulting from environmental conditions, inadequate ventilation, or improper maintenance
• Fire, flood, natural disaster, or other events outside VizaBath's reasonable control
• Reasonable variations in color, pattern, texture, or appearance that do not affect product performance
• Failure of a third-party product

5.What We'll Do

If VizaBath determines that a warranty claim is covered, VizaBath will determine the appropriate remedy. Depending on the circumstances, the remedy may include:

• Repair
• Replacement
• Other appropriate corrective action

Replacement materials may vary from the original product in color, pattern, texture, design, or appearance because of product availability, manufacturing changes, or product discontinuation.

The VizaBath Limited Lifetime Warranty provides remedies for covered defects. It is not a money-back guarantee.

6.How to Make a Claim

If you believe you have a covered warranty issue, submit a warranty claim through:

You may be asked to provide:

• Your name
• Installation address
• Project or order number
• Description of the issue
• When you first noticed the issue
• Photographs and/or video
• Other information reasonably necessary to evaluate the claim

After submission, the VizaBath Warranty Team will review your claim and contact you regarding the next steps.

7.Inspection & Access

VizaBath may require an inspection of the installation to determine the cause of an issue and whether it qualifies for warranty coverage.

The homeowner must provide reasonable access to the property for inspection and any approved warranty work.

8.Warranty Period

For purposes of this warranty, “Lifetime” means the period during which the original purchaser owns and continuously occupies the residence at the original VizaBath installation address, unless applicable law requires otherwise.

Coverage ends when the original purchaser sells or transfers ownership of the property or permanently ceases to occupy the residence, subject to applicable law.

9.Limitations

To the fullest extent permitted by applicable law, VizaBath's obligations under this warranty are limited to the remedies described in these terms.

To the extent permitted by applicable law, VizaBath is not responsible under this warranty for indirect, incidental, special, exemplary, or consequential damages.

Some states or jurisdictions do not allow certain exclusions or limitations of warranties or damages. Accordingly, some of these limitations may not apply to you.

10.Your Legal Rights

This Limited Lifetime Warranty gives you specific legal rights. You may also have other rights that vary by state or jurisdiction.

Nothing in this warranty is intended to waive, restrict, or limit any consumer right or remedy that cannot legally be waived or limited.

11.Warranty Questions